FAQ

Here are some Frequently asked questions added to help you with your shopping experience at motoXart

 

Q: What is your production time?

Production time is typically around 5-7 business days. Choosing express at checkout only speeds up the shipping time only and the production time will still be 5-7 business days. *Please note that adding a proof to your order may add 2-3 business days to the production time. 

Q: What if I need my stickers quickly? 

If you need your stickers quickly we have a "Priority Production" option on the order form. Selecting this means that your order jumps to the front of the queue.

Priority Production must be ordered before 12 noon, then your stickers will ship the next business day. We do believe that this is the fastest in Australia :-)

*Priority Production is only available for graphics orders. 

 

Q: What material do you use to make your stickers?

We use a material called "Substance"  click to visit their website where you can find out all about the product and its superior performance to anything else available on the market, if you are not getting this product from your current supplier they are cutting corners and supplying you with something not designed for the purpose.

 

Q: Why are your graphics cheaper than most other companies

When we started MotoXart many years ago we had a different business model than most companies. We had several kids riding and we were frustrated at the cost of good quality graphics. Here is what happens with other more expensive companies.

They factor into their base price things like "free proofs" "free logo changes" "free mini plates" "free matte laminate" regardless of whether you require them or not, you still pay for them up front.

At MotoXart these are all extras that can be added on at checkout IF YOU REQUIRE THEM, this brings our base price right down to a sensible level. Simple as that.

 

Q: How long do Seat covers take to be made?

Seat covers are made off-site and generally take longer to be made than the graphics. Please allow 1-2 weeks for your seat cover to be made. 

 

 Q: What are logo changes? 
 

If you require any of the logos on the kit to be changed, then you can do this by selecting the number of logo changes on the order form, then leave a note where it says “any other information” letting us know which logos you would like to change.

If you would like to add your business logo, please email it through in vector format to lisa@motoxart.com

 

 Q: What is the Back Plate ID? 
 
The back plate ID is a sticker for the back of your body armour or roost deflector. These are mandatory for some junior competitions, so we thought we would give you an option to add one to your order at a reduced price, rather than having to order it separately.